Terms and Conditions

Introduction

These Booking Terms & Conditions set out the agreement between you (“the Customer”) and MHD Homes Ltd (“the Owner”). By making a booking, you agree to be bound by these terms and conditions.

1. The Parties

The parties to this contract are:

The Customer (“You”)

  • The person making the booking.
  • Must be at least 18 years of age.
  • Responsible for all members of the booking party and any visitors.

The Owner

  • MHD Homes Ltd.

2. Booking Confirmation & Payment

A booking contract is formed once:

  • Full payment has been received by the Owner; and
  • A booking confirmation has been issued confirming the holiday dates.

The lead booker is responsible for ensuring that all members of the party comply with these Terms & Conditions.

The Owner reserves the right to refuse any booking. If a booking is declined, any monies paid will be refunded in full.

3. Changes, Cancellations & Owner Rights

The Owner reserves the right to cancel or amend bookings where:

  • An error has occurred regarding availability.
  • Circumstances arise beyond the Owner’s control.
  • Essential maintenance, repairs, or refurbishment works are required.

In such cases, any payments received will be refunded in accordance with these terms.

4. Occupancy & Eligibility

  • Bookings cannot be accepted from persons under 18 years of age.
  • The maximum occupancy of the property is 5 guests.
  • Additional overnight visitors are not permitted unless agreed in writing.
  • The Customer may not re-let or sublet the property.

The accommodation is intended for family holidays only and is not suitable for youth groups, student parties, or similar gatherings.

5. Check-In & Check-Out

  • Check-in: From 4:00 PM
  • Check-out: By 10:00 AM

Late departures may result in additional charges equivalent to a further day’s rental.

Upon departure, guests are requested to:

  • Empty all bins.
  • Strip used beds.
  • Wash and put away dirty dishes.
  • Leave the property in a clean and tidy condition.

6. No Smoking, No Vaping & No Pets

Smoking, vaping, and the use of e-cigarettes are strictly prohibited anywhere inside the property.

Pets are not permitted at the property.

Any breach of this policy may result in:

  • Immediate termination of occupancy;
  • Removal from the property without refund;
  • Additional cleaning, repair, or damage charges.

7. Guest Responsibilities

Guests agree to:

  • Treat the property, furnishings, and facilities with care.
  • Remove shoes before entering the property.
  • Keep noise levels to a minimum, especially between 11:00 PM and 8:00 AM.
  • Lock doors and close windows when leaving the property unattended.
  • Respect neighbours and the local community.

Guests are responsible for supervising children under the age of 18 at all times.

8. Damage, Breakages & Additional Charges

Guests must report any damage, breakages, or missing items immediately.

Following departure, the property will be inspected. The Owner reserves the right to charge for:

  • Damage to the property or contents.
  • Missing items.
  • Additional cleaning required due to excessive mess.
  • Lost or unreturned keys.

Any charges must be paid within 7 days of notification.

If damage results in future bookings being cancelled or refunded, the Owner reserves the right to recover associated losses from the Customer.

9. Access to the Property

The Owner or authorised representatives reserve the right to enter the property at reasonable times for:

  • Essential maintenance;
  • Repairs;
  • Safety inspections;
  • Emergencies.

10. House Rules

Guests must not:

  • Move furniture between rooms.
  • Remove furniture, bedding, or inventory from the property.
  • Conduct illegal, dangerous, offensive, noisy, or antisocial activities.
  • Use fireworks, Chinese lanterns, sky lanterns, or any naked-flame illuminations.
  • Use the property for any purpose other than a holiday stay.

Failure to comply with the house rules may result in immediate termination of the booking without refund.

11. Third-Party Services

Any third-party service providers, including private chefs, therapists, beauty treatment providers, or similar suppliers, must be approved by the Owner in advance.

The Owner accepts no liability for services provided by third-party suppliers.

12. Wi-Fi Usage

Wi-Fi is provided as a convenience to guests.

Guests agree to use the service lawfully and responsibly.

The Owner does not guarantee uninterrupted internet availability, and service interruptions shall not constitute a breach of contract.

13. Complaints

Any issue or complaint must be reported immediately during the stay to allow the Owner an opportunity to resolve the matter.

Complaints raised after departure may limit the Owner’s ability to investigate and resolve the issue.

14. Limitation of Liability

The Owner shall not be liable for:

  • Loss, theft, or damage to personal belongings;
  • Injuries occurring during the stay unless caused by proven negligence;
  • Service interruptions beyond the Owner’s reasonable control.

Guests are responsible for their own belongings and personal safety throughout their stay.

Cancellation Policy

Cancellation by the Customer

More Than 57 Days Before Arrival

If a booking is cancelled more than 57 days before arrival, MHD Homes Ltd will refund 100% of the amount paid.

Within 56 Days of Arrival

If a booking is cancelled within 56 days of arrival, MHD Homes Ltd will attempt to re-book the accommodation.

If the accommodation is successfully re-booked, a refund may be issued for the re-booked period, less a £100 administration fee.

Please note that discounted late-availability bookings may affect the amount refundable.

Travel Insurance

Guests are strongly advised to purchase suitable travel insurance to cover cancellation, illness, travel disruption, and unforeseen circumstances.

Cancellation by the Owner

If the Owner is required to cancel a booking due to circumstances beyond reasonable control, the Customer will receive a refund for any unused portion of the booking.

No additional compensation, travel expenses, or consequential losses shall be payable.

All cancellations must be submitted in writing and will be confirmed in writing once processed.

Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Epidemics or pandemics
  • War or terrorism
  • Government restrictions
  • Industrial disputes
  • Utility failures
  • Transport disruption

In such circumstances, refunds and cancellations will be handled in accordance with this policy.

Acceptance of Terms

By making a booking and completing payment, you confirm that you have read, understood, and agreed to these Booking Terms & Conditions.